📖A Complete Guide to Appeals
In this guide you'll find everything you need to know about creating appeals, and how to get yourself unbanned or unmuted.
If you're reading this Guide, then you've likely got banned or muted on either the Discord server or the Cobblemon server and are now trying to figure out how to get yourself unbanned. The process is pretty straight forward however there is a lot of common mistakes we are seeing when it comes to people making appeals which ultimately get denied. Lets start off with the basic process on how to make an appeal.
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Process of Making an Appeal
Currently all appeals are dealt with via a Ticket in our main Discord server. This will not always be the case as our official forums is still in works which will be the main place for all appeals to be dealt with.
If you are banned on discord and are trying to appeal this then you will need to contact a staff member in-game and get them to message them via Discord so a Mod+ can handle your appeal that way.
This guide will be updated once our Forums has officially been released, but until now please head over to #ticket-support in our Discord server, create a Support Ticket and ask for a Appeal in which a staff member will give you the questions for you to answer once one is free to do so.
#ticket-support on Discord.Frequently Asked Questions [FAQ]
Q ~ Hey I have been banned but I didn't do anything wrong. Should I create an appeal and dispute it there? Where can I see proof of my ban? A ~ If you think your ban is unjust then you will have to make a ticket within our Discord Server in which we can easily discuss the punishment with you and provide the proof if you require it. Q ~ My ban is only temporary (set amount of days). Can I appeal it to get unbanned sooner? A ~ If your ban is only temp, then you will unfortunately not be able to appeal it as it will just be denied. You will have to wait out your ban like everyone else. Appeals are only for permanent Discord or Cobblemon bans. Q ~ How long does it take to get a response to my Appeal? A ~ You should get a response to your appeal within a few days. If you have not had a response after 7 days then you're best making a ticket within our Discord server and asking for an update to your appeal. Q ~ Will I lose my Pokemon/Items after getting banned on the server? A ~ It depends on what you're being banned for, but regardless you won't get a complete wipe. For example if you have been banned for X-Ray then we will likely remove anything associated with mining or dungeons, even if you got them legit. If you get banned prior a reset and you appeal after it, then you will be reset like everyone else. Q ~ I have had my main and alt(s) account banned for using Alts for Personal Gain. Am I able to get all the accounts unbanned? A ~ You will be able to have your main account unbanned, however any alts (regardless if it's someone else's or not) will remain banned without any chance of getting unbanned. Q ~ My ban states (No Appeal) at the end of it. Am I still able to appeal? A ~ If you get a No Appeal ban (which is usually only given on repeated offense after an initial ban + appeal) then that means there is no possibility for you to be unbanned on the server. Any appeals you create will either be denied, deleted or straight up ignored. Q ~ Can I appeal my Discord and Pixelmon bans within one Appeal? A ~ If you want to be unbanned on both the Cobblemon and Discord servers then you will need to make a separate appeal for each ban in which you show understanding about why you got banned and that you won't do anything like this again. If you make an appeal for both, then only one of the bans will be dealt with within the appeal. Q ~ My Appeal keeps getting denied. What am I doing wrong? A ~ If you keep getting denied, then you are either not being 100% truthful about your actions and/or are missing stuff out. We will leave a response to your appeal if it's been denied stating why this is the case. Make sure to take notes of this and make a new appeal with it. Disputing your appeal within the appeal itself and/or blaming others is also going to get your appeal denied since that isn't the place for them. If you are disputing the appeal and/or reporting someone else then you will need to make a ticket within our Discord server. Q ~ I have been banned for Chargeback. How do I appeal it? A ~ If you have been banned for Chargeback then you will have to make a ticket within our Discord server as we will need to get more information from you as these will ultimately be dealt with by the owner due to the nature of the bans.
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